Even so, the player didn't respond to our comply with-up messages for more investigation, major us to reject the criticism due to not enough conversation.
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The participant from America has deposited cash into his account even so the cash seem to be misplaced. The casino investigated your situation and found out that the deposit was lost during the Bitcoin method, they credited the deposit on the player's account and the issue was solved.
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A brief time following the complaint was submitted, the casino informed us that they experienced made connection with the participant and The difficulty had due to the fact been solved. The player also confirmed this so the complaint was closed.
The player from Argentina experienced employed the Casino Guru reward and fulfilled all the requirements. Nonetheless, the casino had refused to pay for his winnings, citing a number of account usage and reward abuse.
I had entered a "absolutely free entry" Event and took initially spot for a gain of $35. Only the $ wasn't credited to my account but as a substitute was issued as a coupon...of which I was necessary to come up with a deposit to redeem.
The participant's account bought banned for employing a VPN. The participant mentioned that use of their account was in the beginning blocked for an not known reason, so that they utilised a VPN in order to accessibility the website and phone help.
The participant from United states of america experienced their withdrawal rejected via the financial institution. Unfortunately, the cash weren't credited again to casino account. We’ve reopened this grievance as per the player’s ask for and the issue has actually been efficiently fixed.